Refund and Returns Policy

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Refund, Cancellation & Returns Policy

Shop.taxguru.in
(Owned and Operated by Taxguru Consultancy & Online Publication LLP)

This Refund, Cancellation & Returns Policy (“Policy”) constitutes a legally binding agreement between the user (“User”, “you”) and Taxguru Consultancy & Online Publication LLP (“Company”, “we”, “us”, “our”), governing all purchases, subscriptions, and transactions made through Taxguru.in.

By accessing, purchasing, or subscribing to any product or service, you expressly agree to be bound by this Policy.

  1. Definitions
  • Services include live courses, recorded courses, subscriptions (Basic & Premium), articles, digital content, and related offerings.
  • Products include books, pen drives, and any physical goods.
  • Subscription Plans refer to paid access plans including Basic and Premium yearly subscriptions.
  • Third-Party Software means any software, tools, plugins, licenses, or digital utilities developed, owned, or licensed by third-party vendors and sold or distributed through the platform.
  1. Enrollment and Access

2.1 Access to any Service, Product, or Third-Party Software shall be granted only upon successful payment realization.
2.2 The Company reserves the right to refuse or cancel any order at its sole discretion, including in cases of pricing errors, suspected fraud, regulatory concerns, or third-party restrictions.

  1. Strict No-Refund Policy (General Principle)

Except as expressly provided under this Policy or mandated under applicable law, all purchases are final, irrevocable, and non-refundable.

  1. Specific Refund, Adjustment & Access Conditions

Notwithstanding anything contained elsewhere in this Policy, all purchases are non-refundable except in the limited circumstances expressly provided below.

4.1 Live Courses

  • No refund shall be granted once payment is made for any live course, irrespective of whether the User attends the sessions or not.
  • In cases where a User is unable to attend live sessions due to personal scheduling constraints, the Company may, at its sole and absolute discretion, provide:
    • Limited-period access to recorded sessions, where available.
  • Such access:
    • Is provided strictly as a goodwill gesture
    • Shall be time-bound, non-transferable, and revocable
    • Shall not create any right or entitlement
  • Any extension of the access period shall be solely at the discretion of the Company, and no request for extension shall be binding on the Company.

4.2 Recorded Courses / Digital Content

  • All purchases of recorded courses or digital content are final and non-refundable.
  • No refund shall be granted once access is provided, activated, or content is made available to the User, regardless of usage.
  • Refunds may be considered only in cases of duplicate payment, technical errors, or multiple debits for the same transaction, subject to verification by the Company.

4.3 Subscription Plans (Basic & Premium – Yearly)

  • All subscription payments are non-refundable and non-cancellable, whether used or unused.
  • No partial refunds, pro-rata refunds, downgrades, or transfers shall be permitted.
  • Refunds shall be allowed only in cases of duplicate payment or proven technical errors, at the sole discretion of the Company.

4.4 Physical Products (Books / Pen Drives)

  • No refunds shall be granted for physical products once ordered.
  • Cancellation or modification of order is permitted only prior to dispatch.
  • In cases where:
    • The User has inadvertently ordered an incorrect book, and
    • The request is made before dispatch,

the Company may, at its sole discretion:

    • Allow adjustment of the payment against the correct book; or
    • Facilitate order modification.
  • No such adjustment shall be permitted after dispatch.
  • Returns post-delivery shall be accepted only if:
    • Product is defective or damaged; or
    • Incorrect product has been delivered.
  • Claims must be raised within 48 hours of delivery with adequate proof, and are subject to verification.

4.5 Third-Party Software

  • All purchases of Third-Party Software are final, non-cancellable, and non-refundable once the license key, activation link, or download access has been issued.
  • The Company acts solely as a reseller/distributor or facilitator, and all obligations relating to functionality, performance, updates, and support rest with the respective third-party vendor.
  • No refund shall be granted for:
    • Compatibility issues with the User’s system
    • Non-usage or change in requirement
    • Dissatisfaction with features or performance
  • In case of defective license keys, activation failures, or proven technical defects attributable to the vendor, the Company may, at its sole discretion:
    • Facilitate replacement; or
    • Coordinate with the vendor for resolution
  • Any warranties or support, if applicable, shall be governed solely by the third-party vendor’s terms.
  • The Company shall not be liable for discontinuation, modification, or withdrawal of such software by the vendor.

4.6 Duplicate Payments / Technical Errors (Overriding Exception)

  • Notwithstanding anything stated above, refunds shall be considered only in cases of:
    • Duplicate payments
    • Multiple debits for the same transaction
    • Proven technical or system errors
  • In such cases, the Company may, at its discretion:
    • Issue a refund; or
    • Adjust the amount against future purchases

subject to verification.

4.7 Discretion & No Precedent

  • Any refund, adjustment, access provision, or exception shall be:
    • Subject to verification
    • Granted at the sole and absolute discretion of the Company
  • Any such instance shall not constitute a precedent or create any enforceable right in favor of any User.

This version:

  • Removes contradictions (earlier you allowed refunds before first session — now removed)
  • Clearly establishes “no refund as default”
  • Adds book adjustment logic (your actual practice)
  • Strengthens discretion + no precedent protection
  • Keeps you safer under consumer law scrutiny by allowing limited exceptions

 

  1. Refund Processing
  • Approved refunds shall be processed within 7–10 working days.
  • Refunds shall be made only to the original payment method.
  • The Company reserves the right to deduct applicable payment gateway charges, taxes, and administrative fees to the extent permitted by law.
  1. Modification of Services

The Company reserves the absolute right to modify, update, suspend, or discontinue any Service, Third-Party Software offering, course structure, faculty, schedule, or subscription features without prior notice.

Such modifications shall not constitute grounds for refund, provided the overall nature of the offering remains substantially similar.

  1. User Conduct & Termination

The Company reserves the right to suspend or terminate access without notice and without refund in cases including:

  • Unauthorized sharing or distribution of content or software
  • Violation of intellectual property rights
  • Breach of applicable laws or platform terms
  • Misuse, abusive behavior, or disruptive conduct
  1. Force Majeure

The Company shall not be liable for failure or delay due to events beyond reasonable control, including natural disasters, pandemics, governmental actions, technical failures, third-party service outages, or internet disruptions.

  1. Limitation of Liability

To the maximum extent permitted under applicable law:

  • The total liability of the Company shall not exceed the amount actually paid by the User.
  • The Company shall not be liable for:
    • Indirect, incidental, consequential, or punitive damages
    • Loss of profits, data, or business opportunities
    • Issues arising from Third-Party Software, including defects or discontinuation

All Services and Products are provided on an “as-is” and “as-available” basis without warranties of any kind.

  1. Indemnity

You agree to indemnify and hold harmless the Company from any claims arising out of:

  • Use or misuse of Services or Third-Party Software
  • Violation of this Policy or applicable laws
  • Infringement of intellectual property or third-party rights
  1. Refund Request Procedure

Requests must be submitted to support@taxguru.in with:

  • Full Name
  • Order details
  • Product/Service/Software details
  • Reason for request

Incomplete or unsupported claims may be rejected.

  1. Governing Law

This Policy shall be governed by the laws of India, including:

  • Consumer Protection Act, 2019
  • Information Technology Act, 2000
  1. Dispute Resolution & Arbitration
  • Amicable Resolution: 30 days
  • Arbitration: As per Arbitration and Conciliation Act, 1996
  • Seat: Mumbai, Maharashtra
  • Arbitrator: Sole arbitrator appointed by the Company
  • Language: English
  • Jurisdiction: Courts at Mumbai
  1. Miscellaneous
  • If any provision is held invalid, the remaining provisions shall continue in full force.
  • Failure to enforce any right shall not constitute a waiver.
  • This Policy constitutes the entire agreement with respect to refunds and cancellations.

 

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